PLAYER NOT WORKING AT ALL?

Things to check first:

1. Java Players - Might not be pre-installed with your version of windows. Prior to the release of XP all

windows systems had Java pre-installed. Strangely it didn’t come as standard on the first few releases

of XP, but now does again on all newer ones, you might need to download it for the 3D player to work.

To download click logo above or go to: http://www.java.com/en/download/index.jsp

2. Activex Players - Has the plug-in been installed on your system yet? If no, a window will appear prompting

you to download a small plug-in, which only takes a few seconds and is totally safe. Created for 3D media.

(see also PLAYER SPINS TOO SLOW point 2)

3. Might be your firewall blocking it, you might have to set up a new rule within the security programme.

4. You might have Java but need to tick enable Java in the internet option settings for it to work.

IMPORTANT! If your computer was bought before 2003 the default Java player probably won’t be as fast

or smooth as the Activex player.

PLAYER SPINS TOO SLOW & JERKY?

Possible reasons:

1. Not on broadband.

2. Computer was bought before 2003 (includes broadband users) use Activex/Quicktime players instead.

3. Too many programmes/3D Players open at once, pushing the computer to its limits.

Solutions:

1. Get broadband. If you are not on broadband, It could potentially be the cause of many problems, such

as much slower opening times and slower movement when spinning around the image. The default Java

player is your best option though if you are not on broadband, it will open quicker than any other player.

2. Your computer is not powerful enough for Java (bought before 2003). Use the Activex/Quicktime player

option instead. Quite often you are given different player options to view the 3D images on a given website.

If you don’t already have the player installed you will be prompted to download a small plug in, which will

only take a few seconds and is totally safe. The Activex plug-in was specifically designed to greatly

improve the user’s experience when viewing virtual applications. The plug-in will not effect the settings on

your default player (such as Windows Media Player) it simply works in the background ensuring that the

virtual images function correctly.

Netscape users generally are not compatible with Activex, you will need to download Microsoft Explorer.

To download go to: http://www.microsoft.com/windows/ie/default.mspx

Want to stay with Java? Buy a new computer. The default java player operates fine on all new systems.

3. Shut down all other programmes. For example if you have two 3D players from different web pages open at

the same time or if you have a heavy weight programme also open at the same time as being on the internet

it will halve the speed of the spinning image!